Booking Confirmation & Correspondence

• A booking is considered confirmed once both parties have agreed on a performance date and confirmation has been approved by both parties. Approval from school administration is not a condition of confirmation—Mashed Theatre & Films only recognizes confirmation from the teacher or contact person with whom we have been corresponding. It is the responsibility of the contact teacher to ensure that administration has approved the booking before confirming with us.
• For verbal bookings, Mashed Theatre & Films will follow up with a written confirmation via email.
• If a booking is made via email rather than through our official booking enquiry form, we will assume that the client has read, understood, and agreed to our Terms & Conditions.

Booking Cancellation

• Our cancellation policy applies to all confirmed bookings, with cancellation fees structured as follows:

  • 20% cancellation fee applies to all cancelled bookings.
  • Cancellations within 8 weeks of the scheduled performance may incur a cancellation fee up to the full invoice amount, including any associated travel fees.
  • Mashed Theatre & Films assesses each cancellation on a case-by-case basis, considering the reasonability of the cancellation.

Cancellations by Mashed Theatre

If Mashed Theatre & Films cancels a performance due to:

• Medical emergency
• Schedule conflict
• Force majeure (unforeseen external circumstances)
• Human or clerical error

The school will not be held financially liable, and any associated invoices will be voided. However, if a performance is cancelled due to the following reasons, the client may still be held financially responsible:

• • Unsafe work environment – Any situation where our performers are at risk of injury or endangerment due to negligence or intent.
  • Inappropriate behavior – If performers are subjected to persistent disrespect, inappropriate conduct, or a hostile environment that makes them feel unsafe.

Payment & Travel

Performance Fees

Mashed Theatre & Films invoices schools based on either a minimum performance fee or a per-student rate, whichever is greater.

• Minimum Performance Fee: $1,095.00 (excl. GST) – covers up to 150 students per show.
• Per-Student Rate: $7.30 per student applies only if attendance exceeds 150 students.
• It is the school’s responsibility to provide accurate student attendance numbers.

Invoicing & Final Attendance Numbers

• Invoices are issued after the performance, once final attendance numbers are confirmed by the school.
• If a school requests an invoice before the performance date, the numbers provided at that time will be used, and the invoice cannot be adjusted retroactively.
• No refunds will be issued if actual attendance is lower than the projected numbers provided in advance (this applies only if attendance exceeds 150 students).

Travel Fees

Travel fees may apply and are determined based on the cost of travel to and from the school’s region. For major tours, travel fees are shared among all bookings within that tour.

Travel fees may include:

• Fuel costs for travel to and from the region
• Accommodation costs (if overnight stays are required)
• Discounted travel time rate, which is often absorbed by Mashed Theatre & Films unless a special-purpose tour requires extended travel to a single school

Travel Fee Application:

• A travel fee applies per visit to a school.
• Multiple bookings on the same day do not incur additional travel fees.
• Multiple bookings across different dates may incur travel fees for each separate visit.

Payment Terms

• • Payment is due within 30 days of receiving the invoice.
  • If payment is not received within 30 days, a reminder will be sent to the finance team, allowing a 7-day grace period.
  • If payment is still outstanding after this period, a late penalty may be applied.

• Mashed Theatre & Films may offer special arrangements, discounts, or custom agreements for schools booking multiple shows, workshops, or large cohort performances. These agreements are mutually agreed upon before the booking is confirmed and are expected to be upheld by both parties for the duration of the agreement.

  Client Responsibilities

  By entering into an agreement with Mashed Theatre & Films, you acknowledge that:

  • Any agreement made between Mashed Theatre & Films and your school is contractually binding.
  • Agreements are made in good faith to benefit students and should be upheld in the same spirit by the client.
  • If an agreement is breached or defaulted on, Mashed Theatre & Films reserves the right to void any discounts or special arrangements applied to the booking. The extent of this action will be assessed on a case-by-case basis and may apply to:
    • A single performance or workshop within the agreement.
    • The entire agreement.

  Definition of a Breach of Agreement

  A breach of agreement includes, but is not limited to:

  • Cancelling any or all agreed-upon booking dates where a discount or special arrangement was applied.
  • Rescheduling booking dates outside the scope of what Mashed Theatre & Films deems reasonable.
  • Exceeding the agreed-upon audience size for a discounted performance or workshop.
  • Failing to provide an adequate performance space/venue, as outlined in the agreement.
  • Creating an unsafe environment for performers—whether through negligence or intentional actions—where injury or endangerment may occur or has occurred.

  We value our partnerships with schools and always strive to offer flexibility and support where possible. If you have any questions about these terms, please don’t hesitate to reach out.