A booking is considered confirmed once both parties have agreed on a performance date and confirmation has been approved via email or verbal agreement.
Approval from school administration is not a condition of confirmation. Mashed Theatre & Films recognises confirmation from the teacher or contact person with whom we have been corresponding.
It is the responsibility of the contact teacher to ensure administration approval before confirming a booking.
For verbal bookings, Mashed Theatre & Films will follow up with written confirmation via email.
If a booking is made via email rather than through our official booking form, we assume the client has read, understood, and agreed to these Terms & Conditions.
Our cancellation policy applies to all confirmed bookings:
A 20% cancellation fee applies to all cancelled bookings.
Cancellations made within 8 weeks of the scheduled performance may incur a cancellation fee of up to 100% of the invoice, including any travel-related costs.
Each cancellation will be assessed on a case-by-case basis, taking into account the reason and timing of the request.
We understand schools may need to adjust their booking dates. To ensure fair compensation and effective tour planning:
Reschedule requests made 8 weeks in advance or more will be accommodated subject to availability.
Requests made within 8 weeks of the scheduled performance will incur a rescheduling fee of $300.00 (exc. GST) to cover committed performer wages and administrative costs.
Requests made within 48 hours may not be possible due to logistical constraints. If a reschedule is not feasible, the full performance fee may apply.
All reschedule requests must be made in writing via email. Alternate dates are not guaranteed.
If Mashed Theatre & Films cancels a performance due to:
Medical emergency
Scheduling conflict
Force majeure (e.g. natural disasters, pandemics)
Human or clerical error
No fees will apply, and any associated invoices will be voided.
However, if a cancellation occurs due to the following, the client may still be held financially responsible:
Unsafe work environment – endangerment due to negligence or lack of duty of care
Inappropriate behaviour – persistent disrespect, hostility, or conduct that places performers at risk
Minimum Performance Fee: $1,275.00 (excl. GST) – covers up to 150 students per show
Per-Student Rate: $8.50 per student applies if attendance exceeds 150
Schools are responsible for providing accurate attendance numbers
Invoices are issued after the performance, once final numbers are confirmed.
If a school requests pre-performance invoicing, that number is considered final and cannot be adjusted.
No refunds will be issued if actual attendance is lower than the provided numbers (when over 150 students).
Travel fees may apply and are calculated based on:
Fuel to and from the school’s region
Accommodation (if overnight stays are required)
Travel time (discounted or absorbed unless extensive travel is required)
Key Notes:
A single travel fee applies per school visit
Multiple shows on the same day incur no additional travel fees
Separate visits on different dates may each incur a travel fee
Payment is due within 30 days of invoice
A payment reminder will be issued after 30 days, with a 7-day grace period
If unpaid after this time, a late penalty may apply
Our productions run approximately 50 minutes, followed by a 10-minute Q&A.
Actual runtime may vary depending on audience engagement and school logistics
Some shows may run closer to 40–45 minutes in high-paced or modified environments
Q&A sessions may run shorter than 10 minutes if student participation is limited
Extended Q&A sessions or additional engagement must be arranged in advance and may incur additional fees
Mashed Theatre & Films may offer discounts or custom packages for:
Multiple shows
Whole-cohort performances
Combined workshop + show bookings
These arrangements are agreed upon prior to confirmation and must be upheld. If breached, Mashed Theatre & Films reserves the right to:
Void discounts
Reassess fees for any affected bookings
By confirming a booking, the school acknowledges that:
All agreements are contractually binding
Agreements are made in good faith and should be honoured accordingly
Breach of agreement may result in discounts being revoked or full fees applied
A breach of agreement includes but is not limited to:
Cancelling/rescheduling without adequate notice after receiving discounted rates
Rescheduling outside a reasonable timeframe as determined by Mashed Theatre
Exceeding agreed audience sizes for discounted shows
Failing to provide an appropriate or safe performance space
Creating an unsafe or hostile environment for performers
If you have any questions regarding our Terms & Conditions or need clarification on any points, please don’t hesitate to contact us. We’re here to help and committed to making your experience smooth, educational, and impactful.
Enrolment Confirmation & Correspondence
Enrolment Cancellation & Seeking A Refund
